Epic Games “Request Could Not Be Completed” Error: How to Fix It

Seeing the frustrating “The request could not be completed. Please try again later.” error when trying to log into the Epic Games Launcher? This common issue can prevent you from accessing your games and is typically caused by server problems or local caching issues.

This guide provides clear, step-by-step solutions to get you back into your Epic Games account quickly.

Quick Fixes to Try First

Start with these simple solutions they resolve the majority of cases.

1. Check Epic Games Server Status

Before troubleshooting your system, verify the problem isn’t on Epic’s end.

Visit the official Epic Games Status Page
Check @EOSStatus on X/Twitter for real-time updates
If services are degraded or down, you’ll need to wait for Epic to resolve the issue

2. Restart the Epic Games Launcher

A simple restart can clear temporary glitches.

Completely close the Epic Games Launcher (right-click the system tray icon and select “Exit”)
Restart the launcher and try logging in again

Clear the Launcher Cache (Most Effective Fix)

Corrupted cache files are a common cause of this error. Here’s how to clear them:

Close the Epic Games Launcher completely (make sure it’s not running in the system tray)
Press Windows Key + R to open the Run dialog
Type %localappdata% and press Enter
Open the EpicGamesLauncher folder
Open the Saved folder
Delete these three folders:
- webcache
- webcache_4147
- webcache_4430
Restart the Epic Games Launcher

Network and Security Solutions

If clearing the cache doesn’t work, try these network-related fixes.

3. Allow Epic Games Through Windows Firewall

Sometimes Windows Firewall blocks the launcher’s connection.

Search for “Windows Defender Firewall” and open it
Click “Allow an app or feature through Windows Defender Firewall”
Click “Change settings” and then “Allow another app”
Browse and add these two files:
- C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe
- C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win32\EpicGamesLauncher.exe
Restart your computer

4. Change Your DNS Server

Your current DNS might have trouble connecting to Epic’s servers.

Go to Control Panel > Network and Internet > Network and Sharing Center
Click your active connection and select “Properties”
Double-click “Internet Protocol Version 4 (TCP/IPv4)”
Select “Use the following DNS server addresses”
Enter:
- Preferred DNS server: 8.8.8.8 (Google DNS)
- Alternate DNS server: 8.8.4.4 (Google DNS)
Click “OK” and restart the Epic Games Launcher

Advanced Troubleshooting

5. Reinstall the Epic Games Launcher

If all else fails, a fresh installation can resolve deeper issues.

Uninstall the Epic Games Launcher via Control Panel > Programs > Uninstall a program
Download the latest version from the Epic Games website
Install the launcher and try logging in

6. Temporarily Disable VPN/Proxy

If you’re using a VPN or proxy service, try disabling it temporarily as these can sometimes interfere with the login process.

Final Checklist: How to Fix the Error

✅ Check server status – Is the problem on Epic’s end?
✅ Restart the launcher – Clear temporary glitches
✅ Clear the cache – Delete the webcache folders (most effective solution)
✅ Check firewall settings – Ensure Epic Games is allowed through
✅ Change DNS – Use Google DNS (8.8.8.8 and 8.8.4.4)
✅ Reinstall – Fresh installation as a last resort

Frequently Asked Questions (FAQ)

Q: Will clearing the cache delete my games or save data?
A: No. Clearing the launcher cache only removes temporary files. Your installed games and cloud saves will remain completely safe.

Q: How long do Epic Games server outages usually last?
A: Most outages are resolved within a few hours, but this can vary depending on the severity of the issue.

Q: Can my antivirus software cause this error?
A: Yes. Some antivirus programs may block the Epic Games Launcher. Try temporarily disabling your antivirus to test if it resolves the issue (remember to re-enable it afterward).

By following this structured guide, you can systematically troubleshoot the “Request could not be completed” error and return to gaming as quickly as possible.